Archives: Reviews

“My water heater died unexpectedly. Robben & Sons responded quickly and I had a new water heater in less than 24 hours. The service guys were terrific and didn’t waste time. Thank you Paul and crew! We appreciate it!”

– Dave R.

‘- Dave R.

“I called last week, as we were closing on a house. Of course with a realtor, seller, and seller agent this work needed to be done asap. We were able to get a team within a week. Anthony and David came out. They were prompt, got the work done, shared what they saw, advised us, and took care of us. Both Anthony and David cleaned up after themselves like they hadn’t even been there. Both Connie and Amanda were great in the office also. CHEERS to this team!”

– Mary R.

‘- Mary R.

“Regarding Matt Hill: Outstanding. Needed a different thermostat for my newly installed gas furnace. Done in record time, at my convenience and with a tutorial that made sense. Can’t beat that.”

– Howard T.

‘- Howard T.

“Following an annual inspection by NW Natural I was informed that my gas furnace required maintenance. Robben and Sons was on the list of recommended contractors provided to me by NW Natural. Scheduling the appointment was handled efficiently, the service professional arrived on time, was courteous, and work was performed professionally.”

– Faye B.

‘- Faye B.

“Technicaian was on time dressed professional, very knowledge, easy to understand him, and took time to explain. In my opinion he has a heart of a teacher; I highly recommend him. He deserve a raise in my opinion.”

– Octavio O.

‘- Octavio O.

“Great service as always! Jeremiah arrived at the expected time and got the maintenance done promptly. He was professional and friendly, explaining the work he was doing and how long it would take.”

– Margaret L.

‘- Margaret L.

“Professionalism and good customer service is how I would summarize my experience with Robben & Sons. The estimator and installers were prompt, courteous, and knowledgeable. I had both a tankless water heater and furnace installed, and would recommend their services to anyone.”

– Damon D.

‘- Damon D.

“We were more than pleased with the service for a furnace inspection, maintenance check. Josh was terrific. He explained everything and was honest about whether we needed a new thermostat; thoroughly explained how best to use furnace to maximize efficiency- and explained the contract for ongoing service and yearly tune-ups. It was all comfortable and stress-free!”

– Michele F.

‘- Michele F.

“I have been a Robben & Sons customer for 40 years. This amounts to a couple of furnaces, air conditioners, and hot water heaters. My parents used Robben & Sons for their business which is why I started using them. I have never been unhappy. They have always been great to deal with and their work is excellent. I recommend Robben & Sons for all your heating, cooling, and hot water heater needs.”

– Larry S.

‘- Larry S.

“This is a first class company with very competent people in all areas. Large enough to have expertise, family owned so you get the personal touch. Five stars all the way.”

– Thomas M.

‘- Thomas M.

“Robben & Sons will be coming to service my aging tankless water heater soon for the first time. If they are as helpful and understanding as Shannon who took my call then I would say they will have a loyal and satisfied customer for life. Thanks to Shannon for taking the time for listening and figuring out what would work best for me. She took the time to find out what was going on and to consult with the owner to make sure they understood the problem and how they could best serve me.”

– Pat P.

‘- Pat P.

“A few weeks ago, I noticed that our heat pump didn’t seem like it was putting out any heat. I gave Robben & Sons Heating a call. They had set me up with an appointment for one of the technicians to come out. My heat pump was at least 15 years old and I had an idea that it had probably reached the end of its life expectancy.
The technician, Josh arrived on time. I might add, I did reschedule from my original appointment. When I did reschedule, the staff, particularly Mary Jo at Robben & Sons were very professional, accommodating and was able to set me up with another appointment within a week. Josh ran some diagnostics and gave me the news that I was hoping not to hear….no refrigerant and weak heat strips. Josh recommended replacement and I agreed. He offered to have a project consultant to come out and give me an estimate. Fortunately, the consultant had an opening later in the day.
The consultant, whose name is Roz, arrived and looked over my situation. Roz asked some questions regarding our heating and cooling patterns of my wife and me. We were limited to options as we live in a manufactured home. Roz worked out a solution which included increasing the size of my unit to a Bosch 3-ton condenser from a 2-ton. I agreed with this as I always thought the 2-ton was undersized for this size house and the number of windows we have. I sold HVAC many, many years ago, so I have a little knowledge of the products. I was happy with the product and felt the price was within the reasonable limits. Sold!
So, I was set up for installation within a reasonable time. Matt and Anthony showed up on time and worked the entire day installing my new system. During the installation, Matt answered the questions that I had and provided valuable training on my new thermostat. The thermostat is very cool. It is a Bryant Housewise with wi-fi. Away from the house, I can check the current temperature and increase the heat or turn on the cooling side. It gives me a weather forecast as well as other options. The install team finished up and cleaned up leaving the area spotless.
There are a lot of HVAC companies and they all have different prices, higher and lower from what I paid. Bottom line is the office and management staff is professional and customer oriented. The techs, sales staff and install team are professional and customer oriented. They sell a quality product with a service staff that backs it up. As you can see, I was happy with the process and would recommend Robben & Sons to anyone.”

– Rick B.

‘- Rick B.

My furnace was deemed inoperable a week ago and the installation was made in a timely manner. Quick service is very important to me. Roz was here the same day and stayed until he could give me a quote so I could seal the deal.

“Last Summer our air conditioner was not working correctly! Robben * Sons was recommended by my husband's former employer, Schommer & Sons. We called, appointment was made for evaluation. From the evaluation to the installation we were not disappointed! Each one was courteous, concentrated on the job that needed to be completed! They were effecient, asked questions, taught us how to operate the new control system! The paperwork was another item that was in order and impressive! We had one item that concerned us and the next day it was corrected Setting up the wi-fi was a task was accomplished after all the correct information from me was finally accepted by the system! Each employee was very helpful in our small home with pets, personal projects. Each person from the office, evaluation, installers. was a very pleasant experience! We are very pleased and highly recommend Robben and Sons! Thank you for valuing our home, our needs, with courtesy and quality! Clinton and Katherine Wilkinson”

– Katherine W.

‘- Katherine W.

“The installation crew did a great job. My furnace is in a tough spot and they did a full AC install as well. Other than the fact that I have a new furnace and new AC unit, I can't even tell they were here. Great job!

– Gavin S.

‘- Gavin S.

“Mary Jo made the experience so easy. The salesman Roz was very pleasant and didn't make us feel stupid when we had questions and the installation was excellent. Everyone was exceptional and I will be recommending your company to others for sure!!

– Todd L.

‘- Todd L.

“I have used Robben and Sons for all kinds of heating and cooling needs over the years.
I recently had our furnace replaced. I was very impressed with the technicians, both their knowledge and expertise! Matt was especially impressive in his handling of the job, efficiently and smoothly.
When we realized our furnace was broken Robben & Sons went above and beyond to get someone out here and get us heat. It was a wonderful experience. I would give them a "10".
Thank you
Susan”

– Susan K.

‘- Susan K.

“Technicians demonstrated the highest quality of excellence and professionalism to complete the task at hand. Thanks a lot.”

– Daniel M.

‘- Daniel M.

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.

We did the whole thing from New York with help from our tenants. You guys could not have made it easier. Thank you!
Ryan N.

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.

Mary T.

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.

Susan B.

“Everyone that i had contact with performed in a very professional manner. Great training!

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.”

– Rick B.

‘- Rick B.

“I am very happy with your company because everyone is so responsive.

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.”

– Jane C.

‘- Jane C.

“Instal team was professional, communicative and detail oriented!

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.”

– Ron C.

‘- Ron C.

“Great Job, Very Professional. Thank you!

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.”

– Don H.

‘- Don H.

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.

“Best Heating Company In Town!”
Kathy B.

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.

“You guys were great at diagnosing and information. You were great at the instal and at finding options for replacement.”
Frank B.

“Joey and Lowell were excellent. They went above and beyond, cleaning my vents. Joey offered dryer vent cleaning too which was really needed!

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.”

– Jerry K.

‘- Jerry K.

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.

Tatum D.

“Thank you for taking care of us during the coldest time of this winter. It is wonderful to have the furnace keeping us warm again and not have the worry of it not functioning properly. Thank you, for being so kind and nice about the frantic calls.”

– Anita G.

‘- Anita G.

“Thank you both so much for understanding our urgency to have the motor replaced in our furnace. You are both courteous, professional, and kind people. We appreciate the promptness in providing us with your excellent service and wanted thank you for expediting our needs. Never again will we take for granted the luxury of heat in our home. Many thanks for a job well done.”

– Greg and Michelle M.

‘- Greg and Michelle M.

“Recently I had a problem with my AC unit. You sent Aden out to fix it. He did an excellent job. He also gave me excellent input on what was the cause of the problem.”

– Tom M.

‘- Tom M.

When you scheduled your appointment, were we helpful, polite and courteous?
Yes!

Was our Comfort Specialist on time for your appointment?
Yes!

Did our Comfort Specialist fuller explain the Extra Privilege Agreement?
Yes!

I am more than satisfied with the quality of the installation.

I am more than satisfied with the professional and courteous manner of the installation team.

I am more than satisfied with the operation of my new system.

I would definitely recommend Robben & Sons Heating to a friend.

James W.

“I have yet to put on record the terrific & positive change that has so very much changed my everyday living.

To start, what was an original plan to replace the air ducts in our home which were next to impossible to clean. My wife, Mollie, and I had purchased this home just barely one year prior to contacting you, and in the first year we had hired three separate contractors to clean the air ducts. Because I have a pretty bad time breathing due to lifelong asthma, it was imperative to rid the house of the severe dust constantly covering furniture, floors, and bedding.

On approximately November 22nd of this past year I had contacted six individual furnace and air conditioner vendors. After redefining our situation to each company, we came upon Robben & Sons, and their air specialists. Mollie and I were somewhat unsure of your suggestion to go a different direction other than changing air ducts. You suggested that due to the fact that I struggled to breathe even in my own home, a system to clean the air flow through our home would more than likely be the ultimate answer to our concerns.

INDEED! By mid December of 2010, the excitement of having our new air purification system installed an operating was an absolute blessing. Five months later, and the struggle to breathe is almost a non-issue.

In closing, I must tell you that in the year 2010 I spent several thousand dollars per month on asthma medications. So far this year, I have cut close to one-third of my monthly expense for medications, and the pollen that I normally fight with much difficulty, is not even an issue!

Mollie and I thank you so very much for teaching us about this wonderful product!

Thank you so very much for suggesting this wonderful product. You and your team did a GREAT job!”

– Dick and Mollie F.

‘- Dick and Mollie F.