Heat Pump Replacement in Oregon City, OR 97045
“A few weeks ago, I noticed that our heat pump didn’t seem like it was putting out any heat. I gave Robben & Sons Heating a call. They had set me up with an appointment for one of the technicians to come out. My heat pump was at least 15 years old and I had an idea that it had probably reached the end of its life expectancy.
The technician, Josh arrived on time. I might add, I did reschedule from my original appointment. When I did reschedule, the staff, particularly Mary Jo at Robben & Sons were very professional, accommodating and was able to set me up with another appointment within a week. Josh ran some diagnostics and gave me the news that I was hoping not to hear….no refrigerant and weak heat strips. Josh recommended replacement and I agreed. He offered to have a project consultant to come out and give me an estimate. Fortunately, the consultant had an opening later in the day.
The consultant, whose name is Roz, arrived and looked over my situation. Roz asked some questions regarding our heating and cooling patterns of my wife and me. We were limited to options as we live in a manufactured home. Roz worked out a solution which included increasing the size of my unit to a Bosch 3-ton condenser from a 2-ton. I agreed with this as I always thought the 2-ton was undersized for this size house and the number of windows we have. I sold HVAC many, many years ago, so I have a little knowledge of the products. I was happy with the product and felt the price was within the reasonable limits. Sold!
So, I was set up for installation within a reasonable time. Matt and Anthony showed up on time and worked the entire day installing my new system. During the installation, Matt answered the questions that I had and provided valuable training on my new thermostat. The thermostat is very cool. It is a Bryant Housewise with wi-fi. Away from the house, I can check the current temperature and increase the heat or turn on the cooling side. It gives me a weather forecast as well as other options. The install team finished up and cleaned up leaving the area spotless.
There are a lot of HVAC companies and they all have different prices, higher and lower from what I paid. Bottom line is the office and management staff is professional and customer oriented. The techs, sales staff and install team are professional and customer oriented. They sell a quality product with a service staff that backs it up. As you can see, I was happy with the process and would recommend Robben & Sons to anyone.”
– Rick B.